Thursday, October 24, 2013

Samsung apologizes to Chinese customers, free repair for ... - HDblog (Blog)

Into samsung-galaxy-s3-vs-note

curious thing that happened in China in the past few hours. The state television broadcaster has in fact carried out an investigation which showed all the limitations and shortcomings of the program of assistance ‘in half an hour’ that Samsung has sponsored, created to deal with the repairs of the Galaxy S3 and Note 2 defective. The problem in some models of these two devices is due to imperfect NAND chips, confirmed by the Korean house and complication known online as Superbrick .

Samsung has apparently not been able to handle these repairs in the straits times announced (and under warranty) and has decided to apologize to all customers who have experienced this type problem by offering free repairs for their Galaxy S3 and Galaxy Note 2 , even if the warranty is over:

Ben are scrupulous research of the media. To better manage the problem and having gone drawbacks to the customers, we offer our sincerest apologies.

Last but not least, Samsung will provide a new device if you were to resubmit the problem after repairing a second time, a commitment to a certain extent since the catchment area into account . Across the world there are those who will hope in the second superbrick of their S3 or Note 2.

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